Reservations Policies & Regulations

Upon confirmation of a reservation you are kindly requested to provide credit card details and authorization to charge the amount of three nights for every week of your stay.

In the event of cancellation:

• The deposit amount for reservations for the months of April, May till June 28th & from September 14th – October is fully
  refundable if cancellation notice is given one (1) week prior to the arrival date.
• The deposit amount for reservations for the period of June 29th – July 26th & August 17th – September 13th is fully refundable if
  cancellation notice is given two (2) weeks prior to the arrival date.
• The deposit amount for reservations for the period of July 27th – August 16th is fully refundable if cancellation notice is given three
  (3) weeks prior to the arrival date.
• The deposit amount for reservations for specific room number at any period is fully refundable if cancellation notice is given one (1)
  month prior to the arrival date.
• For early departure in any period or of a non-show, full amount of the remaining accommodation balance shall be charged.

Bank transfers for all accommodation expenses may also be forwarded directly to our bank account:

HELIOS S.A. ALPHA BANK
Aghios Nikolaos Branch - Crete (669)
IBAN No : GR 9701406690669002320000259
Account No : 669/002320000259
Swift code : CRBAGRAAXXX

The accommodation balance will be charged from your designated credit card upon check-in.

To simplify registration formalities we also request your passport number and a full address upon confirmation of your reservation (this is obligatory by the local authorities).

The hotel reserves the right to alter the Honored Guest Program benefits according to weather or unexpected conditions.

The exclusive benefits are reserved for bookings made through the Honored Guest Program.